Privacy Policy

Last Updated: [01/01/2026]

This Privacy Policy applies to this website and is operated by Travel Option (“we”, “our”, “us”). We are committed to protecting your personal data and respecting your privacy in accordance with the UK GDPR, Data Protection Act, and Privacy & Electronic Communications Regulations (PECR).

By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our website.

Definitions

• “We”, “Us”, “Our” – Travel Option

• “You”, “User” – any person using this website

• GDPR – General Data Protection Regulation

• ICO – Information Commissioner’s Office

• Cookies – small text files stored on your device

Information We Collect

Personal Information

We may collect personal data including:

• Full name

• Email address

• Phone number

• Billing address

• Passport and travel details (where required for bookings)

• Payment information (processed securely by third-party payment providers)

Automatically Collected Information

When you use our website, we may automatically collect:

• IP address

• Device and browser type

• Pages visited and browsing activity

• Location data (where enabled on your device)

Bookings & Payments

Online Bookings

When making an online booking, you are responsible for ensuring all information provided is accurate and matches passport details. Travel Option is not responsible for errors caused by incorrect data entry. Any additional costs resulting from incorrect information will be borne by you.

Payments must be made using a credit or debit card you are authorised to use and must have sufficient funds. Once payment is accepted, a confirmation email and invoice will be issued.

Telephone Bookings

Telephone bookings are binding once payment is processed. You must verify all booking details immediately upon receiving confirmation. Changes after confirmation may incur supplier and administration charges.

How We Use Your Personal Information

We use your data to:

• Process travel bookings and payments

• Provide customer support

• Send booking confirmations and travel updates

• Improve website functionality and services

• Prevent fraud and ensure website security

• Comply with legal and regulatory obligations

We do not sell your personal data to third parties.

Legal Basis for Processing Data

We process your data under the following lawful bases:

• Contractual necessity (to provide travel services)

• Legal obligations

• Legitimate business interests

• Your consent (where applicable)

If our lawful basis changes, we will notify you where required.

Marketing Communications

With your consent, we may send promotional emails, SMS messages, or call you with offers. You may withdraw consent at any time by:

• Clicking “unsubscribe” in emails

• Contacting us through our website

Cookies Policy

We use cookies to:

• Improve website performance

• Understand user behaviour

• Display relevant content and advertisements

You can manage or disable cookies via your browser settings. Some cookies are essential for website functionality.

Social Media & Third-Party Platforms

Our website may include social media sharing features. When you interact with these platforms, their own privacy policies apply. We only collect data you authorise us to access.

Sharing Your Personal Information

We may share your information with:

• Airlines, hotels, and travel suppliers

• Payment processors

• IT and service providers

• Legal or regulatory authorities when required

All third parties are required to protect your data securely.

Data Retention

We retain personal data only for as long as necessary to:

• Fulfil our services

• Meet legal and accounting requirements

• Resolve disputes or enforce agreements

Sensitive data is retained for shorter periods where possible and securely deleted once no longer required.

Your Rights Under GDPR

You have the right to:

• Access your data

• Correct inaccurate data

• Request data deletion

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

You may also lodge a complaint with the ICO 

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, or loss.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or your data, please contact us via our Contact Us page.